FAQ – Frequently Asked Questions

How to list

Here are a few things to keep in mind when creating a listing

If you wish to list multiple quanitites of the same item to sell make sure to use the Stock quantity and enter your amount.

If you wish to create a new listing from an existing listing, in Dashboard under Products, hover your mouse in the Name field of the listing and click duplicate. You will then have created a copy of that listing.

Want to create a new listing off of an existing listing you’ve created? Select Copy Listing on the Edit Listing page.

To list on Niche Denim:

On the website:

  1. Select Sell at the top right of the website
  2. Fill in the required information:
  • Title
  • Description
  • Condition
  • Category & Sub Category
  • Size
  • Stock Available
  • Brand
  • Color
  • Denim
  • Upload photos maximum of 10 images
  • Original Price
  • Listing Price
  1. Click Create Product
  2. Your listing will be made live.

Accidental purchases

If an accidental purchase is made, then you need to send a message to your seller as early as possible. If the purchase has been shipped then you will need to wait for the item to arrive and then return the item according to the sellers return/refund policy or make a mutual agreement between yourself and the seller to return and refund the item.

If you have any issues, feel free to contact us and get in touch at info@nichedenim.com

What are the fees for selling on Niche Denim?

Our fees are very simple and straightforward. All sales that are made, Niche Denim’s commission is 2.5% and a flat fee of AUD .35cents. Once your sale has been delivered and received by your buyer, the earnings from your sale are yours. You can spend your earning on the website or withdraw your money as cash whenever you like.

We at Niche Denim like it to keep it simple. We handle the financial transactions for you.
What is Niche Denim’s Return Policy?

All sales are final on Niche Denim. However, we take an active role in each and every purchase made to ensure both the buyer and seller have a great experience. A buyer may open a case with us if they don’t receive their item or the item they receive is not as described within the listing.

Returns are not currently offered for:

• Fit Issues

• No longer want the item

• Delayed delivery

If the buyer receives an item that is not as described within the listing, is sent the wrong item, or is in some other way not as described, the buyer can report their problem to us within 3 days of delivery on the web. When a case is opened, the buyer is asked to upload photos and offer details of the item. If the return is verified, we assist the buyer in returning the item to the seller and offer them a full refund.

To avoid a problem with a sale, we advise sellers to be as descriptive and detailed as possible when creating listings. We encourage buyers to review the listing photos, description, and item condition, and if you have any questions, please ask the seller for additional details, measurements, or photos. Sellers are usually more than happy to provide additional information.

What should I do if someone asks me to take a transaction offline?

Purchasing or selling an item listed on Niche Denim using any means other than Niche Denim checkout is considered an offline transaction but we do allow this only at the full responsibility of both parties involved.

When payment for the full value of the item is not exchanged through Niche Denim, we cannot guarantee that both parties will ship and complete the transaction as promised. If we don’t process payment, we aren’t able to refund the buyer if something goes wrong. For example, if the seller never ships your order or the order you receive is not as described in the listing), our Niche Denim buyer and seller policy will be void and we will not be able to offer a proper solution.

What should I do when I receive my order?

Once your order is delivered, carefully look it over to ensure there are no issues.

If your order is as described
If everything is okay with your order, accept the order so that we can release your payment to the seller.

To accept your order:

  1. Go to Dashboard then Orders
  2. Select the order you purchased
  3. Select Accept to release the funds

If your order is not as described
Please notify us within 3 days of delivery by opening a case with us through your account.

To file a return:

Email us at the following email address: info@nichedenim.com

You will be asked to add a few photos of the problem area(s) as proof and enter a description of the problem. To ensure that your case is resolved quickly, we kindly ask that the photos you submit clearly show the area(s) that are not as described in the listing.

Niche Denim will automatically release payment to the seller if the order is not marked as received or a return request is not filed within 3 days after delivery.  Once the funds are released to the seller, all sales are final and no refunds will be provided.

When do I get paid for a shipped order?

After the buyer receives the item, we release the money to your Niche Denim account within 5 days of delivery. You can withdraw the money via paypal.

Where can you send your items to?

We allow shipment within Australia and it’s territories

Shipping to an international address

We do not support international shipping outside of Australia and its territories.

We do recommend utilising the tracking option service and paying for this type of postage / shipment.

What will help my listing sell faster?

These are some helpful tips to sell your items faster:

  • When taking pictures, use great lighting.
  • Model or style your great pair of jeans or jacket for the cover photo.
  • You should review your item carefully when listing your item such as adding additional photos clearly showing wear and tear and rips.
  • Carefully review your item while listing and include additional photos showing any damage, excessive wear, or stains.
  • Write a thorough description for your listing by including the item’s condition, color, size, material, measurements, and any wear or damage.
  • Share your listing with followers or friends on Niche Denim or through Instagram, Pinterest, Facebook, Twitter, Tumblr or email.

How do I edit my Listing?

You can edit your listing from the Dashboard.

Click the Account settings icon at the top right of the page, and then select Dashboard.

In Dashboard, Select Products, in the name field hover your mouse over this section, the Edit link should appear, click Edit.

Here you can make you changes from Title, Description, Category, add or delete photos or edit the price etc.

How do I withdraw funds from my account?

To withdraw funds, this is done from the Dashboard under Withdraw, where you input you nominated Paypal email account within the email field and then withdraw your amount.

How Do I Buy on Niche Denim?

Shopping on Niche Denim is easy and safe. Click the listing you want to purchase, then click Buy Now or Add to Cart.

Paypal is currently the only method of Payment so, you will be directed to the Billing Information page on the website to complete the form.

Once the Billing Information form is complete with your name, address, Phone number, email and other details, Click Proceed to Paypal.

On the paypal login page you will be asked to enter your Paypal email and Password.

Complete the steps by clicking complete your order and pay via Paypal.

Useful Links

Australia Post for postage or shipping queries:

https://auspost.com.au/

Track your item by inputting the tracking code you may have been provided:

https://auspost.com.au/mypost/track/#/search

WEBSITE DISCLAIMER

Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following disclaimer, together with our terms and conditions of use.

The information contained in this website is for general information purposes only and is provided by www.nichedenim.com. While we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk. You need to make your own enquiries to determine if the information or products are appropriate for your intended use.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

Through this website you may be able to link to other websites which are not under the control of www.nichedenim.com. We have no control over the nature, content and availability of those websites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Every effort is made to keep the website up and running smoothly. However, www.nichedenim.com takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

COPYRIGHT NOTICE

This website and its contents are the copyright of Niche Denim – © 2021. All rights reserved.

Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following. You may print or download contents to a local hard disk for your personal and non-commercial use only. You may copy some extracts only to individual third parties for their personal use, but only if you acknowledge the website as the source of the material.

You may not, except with our express written permission, distribute or commercially exploit the content. You may not transmit it or store it on any other website or other form of electronic retrieval system.

YOUR PRIVACY

Last updated: 16 July 2021

At www.nichedenim.com, we are committed to protecting your privacy as a customer and an online visitor to our website. We use the information we collect about you to maximize the services that we provide to you. We respect the privacy and confidentiality of the information provided by you and adhere to the Australian Privacy Principles. Please read our privacy policy below carefully.

INFORMATION WE COLLECT FROM YOU

In the course of your visits to our website or use of our products and services, we may obtain the following information about you: name, company name, email address, telephone number, credit card details, billing address, geographic location, IP address, survey responses, support queries, blog comments and social media handles (together ‘Personal Data’).

Our services are not directed to persons under 18 and we do not knowingly collect Personal Data from anyone under 18. If we become aware that a child under 18 has provided us with Personal Data, we will delete that information as quickly as possible. If you are the parent or guardian of a child and you believe they have provided us with Personal Data without your consent, then please contact us.

You can review, correct, update or delete your Personal Data by either logging into your account and making the changes yourself or contacting us directly to do so.

HOW WE USE YOUR INFORMATION

Personally Identifiable Information: We use the information we collect to deliver our services to you, including: communicating with you, providing technical support, notifying you of updates and offers, sharing useful content, measuring customer satisfaction, diagnosing problems and providing you with a personalised website experience.

Marketing communications are only sent to you if you have requested or subscribed to them. You can opt out of our marketing communications at any time by unsubscribing or emailing us and your request will be actioned immediately.

Non-Personally Identifiable Information: We also use the information we collect in aggregated and anonymized forms to improve our services, including: administering our website, producing reports and analytics, advertising our products and services, identifying user demands and assisting in meeting customer needs generally.

Any information you choose to make publicly available, such as blog comments and testimonials on our website, will be available for others to see. If you subsequently remove this information, copies may remain viewable in cached and archived pages on other websites or if others have copied or saved the information.

STORAGE AND SECURITY OF YOUR INFORMATION

We will use all reasonable means to protect the confidentiality of your Personal Data while in our possession or control. All information we receive from you is stored and protected on our secure servers from unauthorized use or access. Credit card information is encrypted before transmission and is not stored by us on our servers.

To enable us to deliver our services, we may transfer information that we collect about you, including Personal Data, across borders for storage and processing in countries other than Australia. If your Personal Data is transferred and processed outside Australia, it will only be transferred to countries that have adequate privacy protections.

We retain your personal information for as long as needed to provide services to you and as otherwise necessary to comply with our legal obligations, resolve disputes and enforce our agreements.

In the event there is a breach of our security and your Personal Data is compromised, we will promptly notify you in compliance with the applicable law.

COOKIES AND PIXELS

A cookie is a small file placed in your web browser that collects information about your web browsing behaviour. Use of cookies allows a website to tailor its configuration to your needs and preferences. Cookies do not access information stored on your computer or any Personal Data (e.g. name, address, email address or telephone number). Most web browsers automatically accept cookies but you can choose to reject cookies by changing your browser settings. This may, however, prevent you from taking full advantage of our website.

Our website uses cookies to analyse website traffic, provide social media sharing and liking functionality and help us provide a better website visitor experience. In addition, cookies and pixels may be used to serve relevant ads to website visitors through third party services such as Google Adwords and Facebook Adverts. These ads may appear on this website or other websites you visit.

SHARING YOUR INFORMATION WITH THIRD PARTIES

We do not and will not sell or deal in Personal Data or any customer information.

Your Personal Data details are only disclosed to third party suppliers when it is required by law, for goods or services which you have purchased, for payment processing or to protect our copyright, trademarks and other legal rights. To the extent that we do share your Personal Data with a service provider, we would only do so if that party has agreed to comply with our privacy standards as described in this privacy policy and in accordance with applicable law. Our contracts with third parties prohibit them from using any of your Personal Data for any purpose other than that for which it was shared.

DISCLOSURE OF YOUR INFORMATION

We may from time to time need to disclose certain information, which may include your Personal Data, to comply with a legal requirement, such as a law, regulation, court order, subpoena, warrant, in the course of a legal proceeding or in response to a law enforcement agency request. Also, we may use your Personal Data to protect the rights, property or safety of www.nichedenim.com, our customers or third parties.

If there is a change of control in one of our businesses (whether by merger, sale, transfer of assets or otherwise) customer information, which may include your Personal Data, could be transferred to a purchaser under a confidentiality agreement. We would only disclose your Personal Data in good faith and where required by any of the above circumstances.

LINKS TO OTHER WEBSITES

This website may contain links to other websites. These links are meant for your convenience only. Links to third party websites do not constitute sponsorship or endorsement or approval of these websites. Please be aware that we are not responsible for the privacy practices of such other websites. We encourage our users to be aware, when they leave our website, to read the privacy statements of each and every website that collects personally identifiable information. This privacy policy applies solely to information collected by this website.

CHANGE IN PRIVACY POLICY

As we plan to ensure our privacy policy remains current, this policy is subject to change. We may modify this policy at any time, in our sole discretion and all modifications will be effective immediately upon our posting of the modifications on this website. Please return periodically to review our privacy policy.

CONTACT US

If you have any questions or concerns at any time about our privacy policy or the use of your Personal Data, please contact us at nichedenimofficial@gmail.com and we will respond within 48 hours.

Website Terms & Conditions

PLEASE READ THESE TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE.

Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy and website disclaimer, govern www.nichedenim.com’s relationship with you in relation to your use of this website.

By using this website, you signify your acceptance of these terms and conditions of use. For the purposes of these terms and conditions, “Us”, “Our” and “We” refers to www.nichedenim.com and “You” and “Your” refers to you, the client, visitor, website user or person using our website.

AMENDMENT OF TERMS

We reserve the right to change, modify, add or remove portions of these terms at any time. Please check these terms regularly prior to using our website to ensure you are aware of any changes. We will endeavour to highlight any significant or substantive changes to you where possible. If you choose to use our website then we will regard that use as conclusive evidence of your agreement and acceptance that these terms govern your and www.nichedenim.com’s rights and obligations to each other.

LIMITATION OF LIABILITY

It is an essential pre-condition to you using our website that you agree and accept that www.nichedenim.com is not legally responsible for any loss or damage you might suffer related to your use of the website, whether from errors or from omissions in our documents or information, any goods or services we may offer or from any other use of the website. This includes your use or reliance on any third party content, links, comments or advertisements. Your use of, or reliance on, any information or materials on this website is entirely at your own risk, for which we shall not be liable.

It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific, personal requirements. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

COMPETITION AND CONSUMER ACT

For the purposes of Schedule 2 of the Australian Consumer Law, in particular Sections 51 to 53, 64 and 64A of Part 3-2, Division 1, Subdivision A of the Competition and Consumer Act 2010 (Cth), www.nichedenim.com’s liability for any breach of a term of this agreement is limited to: the supplying of the goods or services to you again; the replacement of the goods; or the payment of the cost of having the goods or services supplied to you again.

You must be over 18 years of age to use this website and to purchase any goods or services.

DELIVERY OF GOODS

Physical goods may be delivered by Australia Post and/or other reputable courier companies. Deliveries are processed promptly upon receipt of full payment. Delivery may take between 2 and 14 days, depending on the delivery option. Damaged or lost orders should be resolved with Australia Post or the courier company directly and we are not responsible for goods that are damaged in transit or not received. Replacement of damaged or lost items is made at the discretion of www.nichedenim.com.

Digital goods are delivered immediately. Please be aware there are inherent risks associated with downloading any software and digital goods. Should you have any technical problems downloading any of our goods, please contact us so we may try to assist you.

RETURNS AND REFUNDS

www.nichedenim.com handles returns and processes refunds in accordance with the Australian Consumer Protection legislation.

Should you wish to return your order, please notify us within 14 days of purchase with a valid reason for return. If we are unable to resolve your complaint or further assist you, we will process a refund upon timely receipt of the goods purchased. Unopened goods will be refunded in full. Refunds will be processed promptly and payment made by the same method that you made payment. All refunds are made at the discretion of www.nichedenim.com.

LINKS TO OTHER WEBSITES

www.nichedenim.com may from time to time provide on its website, links to other websites, advertisements and information on those websites for your convenience. This does not necessarily imply sponsorship, endorsement, or approval or arrangement between www.nichedenim.com and the owners of those websites. www.nichedenim.com takes no responsibility for any of the content found on the linked websites.

www.nichedenim.com’s website may contain information or advertisements provided by third parties for which www.nichedenim.com accepts no responsibility whatsoever for any information or advice provided to you directly by third parties. We are making a ‘recommendation’ only and are not providing any advice nor do we take any responsibility for any advice received in this regard.

DISCLAIMER

To the fullest extent permitted by law, www.nichedenim.com absolutely disclaims all warranties, expressed or implied, including, but not limited to, implied warranties of merchantability and fitness for any particular purpose. www.nichedenim.com gives no warranty that the documents, goods or services will be free of errors, or that defects will be corrected, or that our website or its server is free of viruses or any other harmful components.

Whilst we, at all times endeavour to have the most accurate, reliable and up-to-date information on our website, we do not warrant or make any representations regarding the use or the result of the use of any document, product, service, link or information in its website or as to their correctness, suitability, accuracy, reliability, or otherwise.

It is your sole responsibility and not the responsibility of www.nichedenim.com to bear any and all costs of servicing, repairs, or correction. The applicable law in your state or territory may not permit these exclusions, particularly the exclusions of some implied warranties. Some of the above may not apply to you but you must ensure you are aware of any risk you may be taking by using this website or any products or services that may be offered through it. It is your responsibility to do so.

YOUR PRIVACY

At www.nichedenim.com, we are committed to protecting your privacy. We use the information we collect about you to maximize the services that we provide to you. We respect the privacy and confidentiality of the information provided by you and adhere to the Australian Privacy Principles. Please read our separate Privacy Policy carefully.

You may change your details at any time by advising us in writing via email. All information we receive from our customers is protected by our secure servers. www.nichedenim.com’s secure server software encrypts all customer information before it is sent to us. Furthermore, all customer data collected is secured against unauthorized use or access. Credit card information is not stored by us on our servers.

THIRD PARTIES

We do not and will not sell or deal in personal or customer information. We may however use in a general sense without any reference to your name, your information to create marketing statistics, identify user demands and assist in meeting customer needs generally. In addition, we may use the information that you provide to improve our website and services but not for any other use.

DISCLOSURE OF INFORMATION

www.nichedenim.com may be required, in certain circumstances, to disclose information in good faith and where www.nichedenim.com is required to do so in the following circumstances: by law or by any court; to enforce the terms of any of our customer agreements; or to protect the rights, property or safety of our customers or third parties.

EXCLUSION OF COMPETITORS

If you are in the business of creating similar documents, goods or services for the purpose of providing them for a fee to users, whether they be business users or domestic users, then you are a competitor of www.nichedenim.com. www.nichedenim.com expressly excludes and does not permit you to use or access our website, to download any documents or information from its website or obtain any such documents or information through a third party. If you breach this term then www.nichedenim.com will hold you fully responsible for any loss that we may sustain and further hold you accountable for all profits that you might make from such unpermitted and improper use. www.nichedenim.com reserves the right to exclude and deny any person access to our website, services or information in our sole discretion.

COPYRIGHT, TRADEMARK AND RESTRICTIONS OF USE

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance, trademarks and graphics. You are not permitted to reproduce the documents, information or materials on the website for the purposes of sale or the use by any third party. In particular you are not permitted to republish, upload, transmit electronically or otherwise or distribute any of the materials, documents or products that may be available for download from time to time on this website.

www.nichedenim.com expressly reserves all copyright and trademark in all documents, information and materials on our website and we reserve the right to take action against you if you breach any of these terms.

Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following: you may print or download to a local hard disk extracts for your personal and non-commercial use only; and you may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material.

You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.

WHOLE AGREEMENT

These terms and conditions represent the whole agreement between you and www.nichedenim.com concerning your use and access to www.nichedenim.com’s website and your use and access to the documents and information on it. No other term is to be included in this agreement except where it is required to be included by any legislation of the Commonwealth or any State or Territory. All implied terms except those implied by statute and which cannot be expressly excluded are hereby expressly excluded.

EXCLUSION OF UNENFORCEABLE TERMS

Where any clause or term above would by any applicable statute be illegal, void, or unenforceable in any State or Territory then such a clause shall not apply in that State or Territory and shall be deemed never to have been included in these terms and conditions in that State or Territory. Such a clause if legal and enforceable in any other State or Territory shall continue to be fully enforceable and part of this agreement in those other States and Territories. The deemed exclusion of any term pursuant to this paragraph shall not affect or modify the full enforceability and construction of the other clauses of these terms and conditions.

JURISDICTION

This agreement and this website are subject to the laws of VIC and Australia. If there is a dispute between you and www.nichedenim.com that results in litigation then you must submit to the jurisdiction of the courts of VIC.

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